System Monitoring Service


Your Security Fire Warning System sends signals using your active phone line or optional cellular backup system, long range transmitter when in alarm to ASI dealer provided UL approved alarm Monitoring Station. Monitoring Station operators respond to signals of Burglary, Fire, Medical Duress, Silent Panic, holdup alarms with the authorities and designated persons listed on your call list. Supervision and trouble signals are also monitored where as Operators report to ASI service such as Low battery, Alarm Restores. System troubles, System tampers. AC lost. ASI determines if your system may need service based on repeated signals for the same account Where as ASI will call you to schedule repair date or make temporary or permanent repairs remotely. Opening plus closing supervision signals can also be monitored and or reported monthly or weekly upon an accepted agreement. Opening plus closing reports are produced by either System event history report, basic monitored OC report or full supervised monitored OC report. Recommendation is for the manager or main user of your system whom is designated to change, add or delete user codes to physically add or delete the code using the keypad then update your OC report record by fax to ASI requesting to update the user point number showing the name added or removed for that point number. Alarm verification Pass codes or passwords should be issued to designated users and should be changed when those designated users are no longer authorized to arm or disarm. So neither as not to compromise your own protection ASI does not change, delete or add arm disarm codes nor provide monitoring service operator dispatch telephone numbers for you the subscriber to call into. Please see testing procedure topic below.


Communication Maintenance


Your Security Fire Warning System is PC Maintained. Periodically your system will be called for uploading. Active Phone Line must be connected at all times to your system in order to keep your system pc maintained remotely. It is recommended that answering services connected to the same phone line be proper readjusted to truly ring up to at least 3 rings at your premise before redirecting or activating other phone services or switching to other premise devices or should be disabled due to possible disruption of Alarm system sending and receiving signals. When internet based landline DSL, cable modem is providing an active phone line for your alarm system you should make sure the cable modem installer wired the out coming live phone line of the cable modem correctly to the original existing incoming line seizure wires of the alarm control. No phone filters are required for alarm systems where as while in alarm condition they must cause line seizure preventing all other devices on the premise from using the same phone line momentarily until the alarm system has completed sending signals to Alarm monitoring station. If you do not have backup battery for your DSL or cable modem that which is providing an active phone to the alarm system and you lose AC current your phone line will become disabled not allowing the Alarm warning System to report signals unless there is optional cellular backup installed. With more changes being made by phone services make sure your landline service provider is not auto detecting modems to generate higher frequency baud rates; this could cause major conflict when the alarm system is receiving or reporting any signals to alarm monitoring operators. Any changes to your landline phone service should be pass code protected to prevent an outside source from making unauthorized changes causing disruption or redirecting your phone service to possibly compromise your alarm system communicator from sending or receiving signals. All issues plus worries regarding landline alarm communication can be resolved by adding digital cellular backup communication to your alarm system.


Testing Communication Alarm System


Recommendation is to perform local audible burglar walk test monthly following procedure in your system user manual or at least use your systems chime feature to check normal open and close operation of perimeter zones. It is advised to test alarm system signal reporting once per month direct to the monitoring service following the procedure as always indicated below your monitoring service billing invoice. Before making direct test to alarm monitoring service check your phone line for dial tone, try making a phone call first to make sure your phone is dialing out and there is an answer. If you had a dial tone and were able to make a call your phone line is in good working order. Disarm your system to make sure your code works now you may proceed to direct test your security system for burglary alarm only. When testing your burglar alarm system. Turn your alarm system on with arming code. Trigger alarm by opening window, door or wait for exit delay time to end. After triggering an alarm zone allow siren to sound 10 seconds disarm and reset system wait for alarm monitoring operators call. Give the operator your verification pass code or password to cancel alarm dispatch. If you get no response from the monitoring service operator in 3 to 5 minutes then you should call ASI for Repair. Changes to your account call list, zones, pass codes or to schedule test time must be done by voice or fax to ASI. When testing holdup, Panic Keys, Fire Alarm, Call ASI first to schedule test date and amount of time required. ASI will put your account on test when receiving multiple alarms known as runaway alarms until remote or premise repairs can be made. If your phone line is dead or momentarily disabling it self and your alarm system is indicating trouble by keypad sounder or text words then it is most likely your alarm system has incurred a power surge or lightning strike that has created runaway alarm condition. You must disable all power to your Alarm System including battery power then re-apply all power to allow complete system reset or call ASI for remote or premise service immediately. Unless you have recently caused an alarm to your system indicated by keypad sounder or display never give out your pass code to unexpected alarm operator telephone callers. When the persons designated on your alarm contact list are notified of an alarm condition occurring at the protected premise and plan on entering the alarmed area then those persons should contact with the responding authority first to make sure it is safe to enter.


Service Charges


ASI charges $75.00 per service call minimum first hour $40.00 each additional hour, $100.00 per service call holidays plus weekends. Payments for service calls must be made upon arrival minimum $75.00 or paid in advance online by submitting to 12 month service call agreement that which includes up to three service calls with free change out of faulty hardwire sensors, indoor sounders, transformers, alarm control communicators plus battery excluding travel charges, holiday plus weekend charges. Yearly Alarm System quarterly documented testing with maintenance schedule agreements are provided starting at $250.00 per year normally required for all fire Safety Alarm Warning Systems that protect multi family plus public commercial dwellings. Scheduled maintenance does not include material, installation, repairs or replacement of damaged defective material unless covered under new system warranty or extended system warranty purchase.


Alarm Registration


Most towns and cities are enforcing that residential commercial security and fire alarm systems be registered with your police fire department when chosen as the authority to respond. If your System is not already registered please stop by your local Police fire department to request and fill out Alarm systems registration form. So as not to compromise your protection only the owner’s address, telephone contact and address location of the alarm is required. It is strictly unadvisable to give out any information pertaining to the alarm system model, design, codes, keys, zones, protection, monitoring service or dealer service.


Warning Detection System


All security fire alarms are considered warning device systems as outlined in the manufactures documentation with their products and in no respect designed to stop the actual problem, cause, fire, intrusion, carbon, gas, flood, holdup, duress, vandalism, assault, medical etc that which is initiating the detection device and triggering the warning system. The Warning system that being comprised of sound warning signal, communication warning signal, relay trigger Signal or any signal directed for response. It is also impractical to ensure that the warning system is consistently in operation without ever having interruptions of power; backup power including communication to those persons considered or designated to receive the systems warning. The security/fire system that which is considered the warning system is in due respect to only provide warning for the prevention or condition that which can possibly arise at the location of the systems protection so that those persons designated to respond to the prevention can possibly stop the problem and so that those persons designated can impose or provide better, safe, secure, environment to the protected area or persons than have no protection to provide at all.